Privacy & Cookies Policy
This policy applies to customers of Phlebo from whom we collect personal information to perform phlebotomy service.
Our contact details:
Phlebo mobile service.
Bristol, UK
Phone +44 771 122 7838
Website: www.phlebo.co.uk
E-mail: contact@phlebo.co.uk
1. Information we collect.
We keep and processes information about you if we instructed by you or other service provider to conduct a blood sample from you for diagnostic purpose. We currently collect and process the following information:
- Name, postal/ visiting address
- Contact information (email address, phone number)
- Demographic information
- Medical history (if applicable)
2. How we use your Information.
Most of the personal information we process is provided to us directly form you or by email, telephone or via our website. We may need to collect information about you form a third party. The third parties from whom we may collect your personal information if they have referred you to us.
These personal information’s are needed to communicate with you and make arrangement for the sample to be collected, and to ensure that the sample is collected correctly. Also, to investigate and resolve a complaint.
If you choose not to provide the information that is asked of you for your sample collection, we may be unable to comply with our obligations to the data controller.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for procession this information are: We have a legal obligation: Phlebo will only disclose information about you to third parties if we are legally obliged to do so.
You consent: If there is a requirement in the future to process your data for a purpose other than for which it was collected, your consent will be required. You will be provided with notice, the information on that purpose and other relevant information.
You can remove your consent at any time. You can do this by contacting: contact@phlebo.co.uk
3. How we store your personal information.
Your information is securely stored. Your personal information provided by your or your service provider will only be kept as long as is required to complete the sample collection and investigate and resolve any complaint within 30 days from using the service. We will then dispose your information by one-site shredding of all your personal data.
4. Your data protection rights.
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at: contact@phlebo.co.uk
5. How to complain.
If you have any concerns about our use of your personal information, you can make a complaint to us at: contact@phlebo.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk
